Customer Service

Customer Service | iPaint and Contract, Inc. | Glen Cove, NY

iPAINT CUSTOMER SERVICE

iPaint and Contract, Inc. | Glen Cove, New York

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At iPaint and Contract, Inc., winning the bid is only half our job. Exceptional customer service is our top priority.

We know the importance of good business practices like keeping appointments, being on time, returning phone calls promptly, not cutting corners and fixing mistakes immediately. All these things are always part of our job. We strive to give more than is expected out of good customer service. Our clients are like family and we treat your home as if it were our own.

We set high standards for our crew when it comes to telephone etiquette, workmanship and conduct on the job. We continually train our workers to insure that we deliver exceptional quality every time, no matter how large or small the project.

At iPaint and Contract, Inc., we know our customers so that we may anticipate your needs. We listen to our customers’ concerns and keep in communication with you throughout the project, keeping you updated, and notifying you immediately if issues arise.

iPaint and Contract, Inc. is the go–to person for an array of professionals who provide complementary customer services to our painting business. We have cultivated a network of reputable color consultants, faux finish artists, carpenters and other experts who may work together with us and are held to the same high standards.

We keep up with the latest products. With all the advances in coatings technology, we can offer our customers a wide range of customer service choices that will best meet their needs, such as environmentally friendly paints.

We are always prepared with the latest in on-trend materials, such as paint color chips and fan decks, and will assist you in making choices. We then keep thorough records and note the products and colors used for each job in case a touch–up is needed later.

We are open to changes and immediately address problems or complaints. The way we ensure repeat business and referrals is to resolve issues to the customer’s satisfaction, no matter what.

After the job is completed, we make a follow–up email to make sure you are satisfied. We provide you with a customer report card so you can grade us on our work and make reviews available online so you can see how other clients feel about their customer service experiences.

We keep in touch with you by periodically, checking in to see how well your project is wearing, addressing and touch-up needs, or just sending special offers for discounts on your next painting project.

At iPaint and Contract, Inc. we make it our goal to consistently exceed your expectations.

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